Copy of Free returns

You can easily and for free return in Lithuania within 14 days from the day of delivery of the goods in our physical stores or through the Omniva postal machine.

Returning is very easy:

  1. If you bought online, please fill out the electronic product return form .
  2. Now with the received return code, you can return the package at your convenient Omniva post machine.
  3. In the main menu of the postmat screen, select "Return parcel"
  4. Enter the package return code and package, print the sticker
  5. Place the package in the postal machine and close the door.

Returning goods through postal machines is the most convenient way to return goods, because postal machines work 24/7 and you can place the package at the most convenient time for you.

Non-returnable quality goods: underwear, socks, watches, cosmetics.

To exchange an item, return it and place a new order. You can return/exchange goods free of charge (10:00 - 19:00) in physical stores:

In Vilnius, Outlet Park : Verkių st. 31C

In Kaunas, PC Molas : K. Baršauska st. 66A.

In Marijampole : V. Kudirkos 3.

If you have any questions, contact e-mail. by mail: